Manage your billing and subscription easily. Update payment info, control costs, and switch plans to suit your needs.


Welcome to the "Manage your billing and subscription" section of the Botgenuity chatbot product documentation. This essential guide is designed to help you navigate through your billing and subscription details with ease, ensuring that you have complete control over your financial engagement with our product.

As a user of the Botgenuity chatbot, it's important to have a clear understanding of your subscription plan, the services you are receiving, and how you are being billed for them. Whether you are a new customer setting up your billing details for the first time or an existing customer looking to make changes to your subscription, this documentation will provide you with the necessary information to manage your billing preferences effectively.

In this section, you will find comprehensive instructions on how to access and interpret the billing information presented on the Billing page within your Workspace. We will guide you through the various aspects of managing your subscription, including how to upgrade, downgrade, or cancel your plan, as well as how to subscribe to additional features through add-ons.

Moreover, we recognize that your payment methods and personal billing information may change over time. Therefore, we've included clear steps on how to update these details to ensure that your transactions are processed smoothly and your information remains secure.

Our goal is to empower you with the knowledge to handle your billing and subscription autonomously, providing a seamless experience so you can focus on what's important – leveraging the Botgenuity chatbot to enhance your business operations.

Please read through this section carefully to familiarize yourself with the billing management process. If at any point you require further assistance, we have provided contact details for our dedicated support team who are ready to assist you with any billing-related queries or concerns.

Accessing the Billing Page

To ensure that you can manage your subscription and billing details with ease, it is important to know how to access the Billing page within the Botgenuity chatbot platform. This page serves as the central hub for all your billing-related needs, from viewing your current plan to updating payment methods. Here's how to navigate to the Billing page:

Step-by-Step Navigation

  1. Log In: Start by logging into your Botgenuity chatbot Workspace with your credentials.
  2. Workspace: Once logged in, you will be directed to the Workspace.
  3. Sidebar Menu: Look for the sidebar menu on the left-hand side of the Workspace. This menu contains various items for navigating through different parts of your Workspace.
  4. Billing Menu Item: Within the sidebar menu, locate and select the 'Billing' menu item. It may be represented by an icon resembling a credit card.
  5. Billing Page: Upon selecting the 'Billing' menu item, you will be directed to the Billing page where you can view and manage all your billing and subscription details.

Billing Page Overview

The Billing page is your comprehensive resource for all subscription and billing-related information for your Botgenuity chatbot service. Understanding the layout and the data presented here is crucial for effective management of your financial commitments to the service. Below is an overview of what you can expect to find on the Billing page:

Layout and Information Display

Upon accessing the Billing page, you will be presented with a clear and organized interface that displays all relevant billing details. The page is typically divided into several sections, each providing specific information about your subscription and billing status. Here's what you'll find:

  • Subscription Summary: At the top of the page, you'll see a summary of your current subscription plan, including the plan's name, the price, and the next renewal date. If you have canceled your subscription, the cancellation date will be displayed here instead.
  • Add-Ons Section: Below the subscription summary, there is a dedicated section listing all the add-ons you have purchased. Each add-on will have its own renewal or cancellation date listed, allowing you to keep track of additional services and their billing cycles.

Subscription Details

Understanding your subscription details is key to managing your account effectively:

  • Current Subscription Plan:

    • Renewal Date: The date on which your current subscription will automatically renew. It's important to be aware of this date, especially if you are considering making changes to your plan.
    • Cancellation Date: If you have chosen to cancel your subscription, the cancellation date indicates when your subscription will officially end and when you will lose access to the services.
  • Add-Ons:

    • Active Add-Ons: This list shows all the add-ons you have currently subscribed to, enhancing the functionality of your chatbot.
    • Renewal/Cancellation Dates: Similar to the main subscription plan, each add-on will have its own renewal or cancellation date, which is crucial for managing these additional services.

The Billing page is designed to give you a full picture of your current and future billing situation. Familiarizing yourself with this page will allow you to make informed decisions about your subscription and ensure that your billing preferences are up-to-date. Remember that any changes made to your subscription or add-ons will be reflected here, providing you with real-time updates on your billing status.

Managing Subscriptions

Effective subscription management is a key aspect of maintaining control over your Botgenuity chatbot services. The Billing page provides you with the tools to adjust your subscription according to your business needs. Whether you're looking to expand your services or scale back, the following sections will guide you through the process.

Modifying Your Subscription Plan

Your business requirements may change over time, and so might your need for different subscription features. Here's how you can modify your subscription plan:

Upgrading Your Plan

  1. Select Upgrade Option: On the Billing page, find and click on "Update" button to upgrade your plan. This will take you to Stripe online billing page.
  2. Choose a New Plan: Review the available plans and select one that best fits your increased needs.
  3. Review Benefits: Before finalizing, review the additional benefits and features that come with the new plan to ensure it aligns with your objectives.
  4. Confirm Changes: Follow the prompts to confirm your new subscription plan. Enter any required payment information if the new plan has a different pricing structure.
  5. Finalize Upgrade: Review all changes and finalize the upgrade. Your account will be updated to reflect the new subscription level, and you will be billed accordingly.

Downgrading Your Plan

  1. Select Downgrade Option: n the Billing page, find and click on "Update" button to upgrade your plan. This will take you to Stripe online billing page.
  2. Evaluate Plan Options: Carefully consider the lower-tier plans available, noting the reduced features and limitations that come with them.
  3. Confirm Selection: Choose the plan that meets your current needs and confirm your selection.
  4. Acknowledge Changes: Be aware of any implications of downgrading, such as loss of features or data limitations, and acknowledge these changes.
  5. Complete Downgrade: Proceed with the downgrade process and your account will be adjusted to reflect the new subscription level at the next billing cycle.

Canceling Your Subscription

  1. Cancellation Process: Locate and click the "Cancel" button on the Billing page. This will take you to Stripe online billing page.
  2. Review Implications: Understand the implications of canceling your subscription, including how it affects your access and data retention.
  3. Confirm Cancellation: If you decide to proceed, confirm the cancellation of your subscription.
  4. Settle Outstanding Charges: Ensure that any outstanding charges are settled to avoid any disruption in service until the cancellation date.
  5. Cancellation Confirmation: Receive confirmation of your subscription cancellation, along with the date when your access to the service will end.


Add-ons are additional features or services that you can subscribe to enhance your chatbot's capabilities. Managing these add-ons is just as important as managing your main subscription plan.

Subscribing to Add-Ons

  1. Explore Available Add-Ons: Review the list of available add-ons and their features on the Billing page.
  2. Select Add-Ons: Choose the add-ons that meet your specific needs and add them to your subscription.
  3. Confirm and Pay: Confirm your selection and, if necessary, provide payment details for the additional services.

Managing Current Add-Ons

  1. Review Current Add-Ons: Check your current add-ons and their renewal or cancellation dates.
  2. Make Adjustments: If you need to cancel or change an add-on, select the appropriate option and confirm your decision.

By following these steps, you can ensure that your Botgenuity chatbot subscription aligns with your current business requirements and budget. Remember to review your subscription regularly to make the most of the services offered and to adjust them as your business evolves.

Payment Information and Personal Billing Information

Managing your payment and personal billing information is crucial for a seamless experience with your Botgenuity chatbot subscription. Keeping this information up-to-date ensures that your service remains uninterrupted and that your transactions are secure. Below are the steps and considerations for managing both payment and personal billing details.

Updating Payment Methods

To ensure uninterrupted service, it's important to keep your payment methods current. Here's how to update your payment information:

  1. Access Payment Settings: On the Billing page, locate and click on the "Manage Billing" button. This will take you to Stripe online billing page.
  2. Add New Payment Method: Enter the details of your new payment method, which may include credit card information, bank account details, or alternative payment services.
  3. Verify Payment Method: Some payment methods may require verification. Follow any prompts to complete this step, which may include a small authorization charge.
  4. Set as Default: If you're adding a new payment method, you may have the option to set it as the default method for future billing cycles.
  5. Remove Old Payment Methods: If applicable, remove any outdated or unused payment methods from your account.
  6. Confirm Changes: Review all changes to ensure accuracy, and confirm the update to your payment methods.

Changing Billing Information

Keeping your billing information current is essential for receiving important billing notifications and maintaining account security:

  1. Access Personal Information Settings: Within the Billing page, flocate and click on the "Manage Billing" button. This will take you to Stripe online billing page. Find and click on the "Update Information" button.
  2. Update Email Address: Change your email address if necessary to ensure you receive all billing correspondence.
  3. Update Phone Number: Provide a current phone number for any verification processes or urgent communications.
  4. Update Home Address: If your billing address has changed, update this information to reflect the correct location for billing purposes.

By regularly reviewing and updating your payment and personal billing information, you can avoid service disruptions and maintain the security of your account. If you encounter any issues or have questions about your payment methods or personal billing details, do not hesitate to reach out to Botgenuity's customer support for assistance.


Navigating the billing and subscription aspects of your Botgenuity chatbot service is a critical component of managing your account. Throughout this documentation, we have provided detailed instructions and guidance on how to access the Billing page, understand the information it presents, and take control of your subscription and billing details.

We've covered how to modify your subscription plan to align with your evolving business needs, whether that involves upgrading for more features, downgrading to a simpler plan, or canceling your services. Additionally, we've outlined the process for managing add-ons, which can enhance your chatbot's capabilities and provide additional value to your operations.

Understanding how to update your payment methods and personal billing information is essential for ensuring a smooth and uninterrupted service. We've emphasized the importance of keeping this information current and secure, and we've highlighted the steps to take when changes are necessary.

By following the guidelines presented in this documentation, you can confidently manage your billing and subscription details, allowing you to focus on leveraging the Botgenuity chatbot to its fullest potential. Remember that maintaining accurate and up-to-date billing information not only facilitates a seamless financial relationship with Botgenuity but also contributes to the overall security and efficiency of your service.

Should you have any further questions or require assistance with your billing and subscription management, our support team is readily available to provide you with the help you need. We encourage you to utilize the resources provided and to reach out for support when necessary.